Active case
Bad product is still shipping. Stop the right orders.
Ambiguous Overheating Signal
Case ID: RB-7712 • Opened May 18, 2026, 9:41 AM
Risk summary
lot
RB-7712
warehouse
LAX-01
severity
Highconfidence
0.54
Case details
- issue
- Customer reports overheating, but thermal readings in warehouse logs are within normal range and lot metadata is partially inconsistent across sources.
- product
- RB Power Pack 10000
- lot
- RB-7712
- reported on
- May 18, 2026, 9:41 AM
- source
- Customer Support Portal
Evidence (3)
- Customer complaintComplaint
Customer reports overheating, but thermal readings in warehouse logs are within normal range and lot metadata is partially inconsistent across sources.
- Lot RB-7712 → RB Power Pack 10000Lot mapping
Lot RB-7712 maps to RB Power Pack 10000 produced for LAX-01.
- Full-stop thresholdPolicy
Confidence ≥ 0.70 with severity High/Critical authorizes a full stop-ship proposal.
Consequence preview
Orders for lot RB-7712 may be affected. Run containment to see the exact scope.
Scope
- warehouse
- LAX-01
- related lot
- RB-7712
- ready to ship orders
- run to compute
Recommended action
Run containment to trace the bad lot and stop the right orders before they ship. Nothing changes until QA approves.