Active case
Bad product is still shipping. Stop the right orders.
Battery Overheating Complaint
Case ID: RB-2049 • Opened May 18, 2026, 9:41 AM
Risk summary
lot
RB-2049
warehouse
LAX-01
severity
Highconfidence
0.92
Case details
- issue
- Customer reports battery overheating during normal use of the RB Power Pack 10000.
- product
- RB Power Pack 10000
- lot
- RB-2049
- reported on
- May 18, 2026, 9:41 AM
- source
- Customer Support Portal
Evidence (3)
- Customer complaintComplaint
Customer reports battery overheating during normal use of the RB Power Pack 10000.
- Lot RB-2049 → RB Power Pack 10000Lot mapping
Lot RB-2049 maps to RB Power Pack 10000 produced for LAX-01.
- Full-stop thresholdPolicy
Confidence ≥ 0.70 with severity High/Critical authorizes a full stop-ship proposal.
Consequence preview
37 Ready to Ship orders may be affected if lot RB-2049 is confirmed.
Scope
- warehouse
- LAX-01
- related lot
- RB-2049
- ready to ship orders
- 37 orders
Recommended action
Run containment to trace the bad lot and stop the right orders before they ship. Nothing changes until QA approves.